Store Policy

Return Policy 

STORE CREDITS ONLY, NO REFUNDS!

No Cash Refunds. All Sales Are Final. We only offer Exchanges

All unopened items may be returned within 7 days of delivery for store credit only!!

*Items must be returned with all labels intact and free of stains damages and/or (smoke, etc)

*All the original shipping charges are non- refundable.

*Return shipping is the responsibility of the customer unless the return is a result of our mistake (Incorrect or defective).

You can always contact us for any return question at sod@substanceofdivine.com.

To start a return, you can contact us at sod@substanceofdivine.com and instructions on how and where to send your package will be provided. 

*Take note that items sent back to us without first requesting a return will not be accepted.

*PLEASE CALL IMMEDIATELY IF ITEM IS DEFECTIVE DO NOT SEND IN PACKAGE WITHOUT SPEAKING WITH A REPRESENTATIVE.

SUBSTANCE OF DIVINE is not responsible for lost packages or unclaimed packages, all PRIORITY MAIL packages are shipped with Signature Confirmation with insurance up to $100

If package is unclaimed in any event USPS will return back to Substance of Divine, we’ll contact you to advise and a reshipment charge will be applied.

If no contact is made in 60 days we’ll issue a store credit minus shipping and handling on unclaimed items. 

If you have lost packages than you must file a claim directly with USPS, this is not the responsibility of Substance of Divine.

Shipping policy

We will ship to you anywhere in the world!

Please allow 1-2 business days for processing priority. 

Domestic shipping is 3-5 business days (insured)

DH express international 3-5 business days fully trackable.

USPS international shipping 7-10 business days Domestic express orders 1-2 business days.

Once order has been placed we will estimate shipping and delivery dates based on the availability of your items and the shipping options you choose. 

Based off the shipping provider you choose, shipping date estimates may appear on the shipping page. 

Shipping rates for many of items is weight- based. The weight of any items can be found on its detail page. All weights will be rounded up to the next full pound.

Custom Duties & Tax 

Substance of Divine is not responsible for Custom, Duties and Taxes, contact your local custom office for more information.