Return Policy

Return Policy 

STORE CREDITS ONLY, NO REFUNDS!

No Cash Refunds. All Sales Are Final. We only offer Exchanges

All unopened items may be returned within 7 days of delivery for store credit only!!

*Items must be returned with all labels intact and free of stains damages and/or (smoke, etc.)

*All the original shipping charges are non- refundable.

*Return shipping is the responsibility of the customer unless the return is a result of our mistake (Incorrect or defective).

You can always contact us for any return question at substanceofdivine@gmail.com.

To start a return, you can contact us at substanceofdivine@gmail.com and instructions on how and where to send your package will be provided. 

*Take note that items sent back to us without first requesting a return will not be accepted.

*PLEASE CALL IMMEDIATELY IF ITEM IS DEFECTIVE DO NOT SEND IN PACKAGE WITHOUT SPEAKING WITH A REPRESENTATIVE.

SUBSTANCE OF DIVINE is not responsible for lost packages or unclaimed packages; all PRIORITY MAIL packages are shipped with Signature Confirmation with insurance up to $100

If package is unclaimed in any event USPS will return back to Substance of Divine, we’ll contact you to advise and a reshipment charge will be applied.

If no contact is made in 60 days, we’ll issue a store credit minus shipping and handling on unclaimed items. 

If you have lost packages than you must file a claim directly with USPS, this is not the responsibility of Substance of Divine.