Store Policies
Return Policy
STORE CREDITS ONLY, NO REFUNDS!
No Cash Refunds. All Sales Are Final. We only offer Exchanges
All unopened items may be returned within 7 days of delivery for store credit only!!
*Items must be returned with all labels intact and free of stains damages and/or (smoke, etc.)
*All the original shipping charges are non- refundable.
*Return shipping is the responsibility of the customer unless the return is a result of our mistake (Incorrect or defective).
You can always contact us for any return question at substanceofdivine@gmail.com.
To start a return, you can contact us at substanceofdivine@gmail.com and instructions on how and where to send your package will be provided.
*Take note that items sent back to us without first requesting a return will not be accepted.
*PLEASE CALL IMMEDIATELY IF ITEM IS DEFECTIVE DO NOT SEND IN PACKAGE WITHOUT SPEAKING WITH A REPRESENTATIVE.
SUBSTANCE OF DIVINE is not responsible for lost packages or unclaimed packages; all PRIORITY MAIL packages are shipped with Signature Confirmation with insurance up to $100
If package is unclaimed in any event USPS will return back to Substance of Divine, we’ll contact you to advise and a reshipment charge will be applied.
If no contact is made in 60 days, we’ll issue a store credit minus shipping and handling on unclaimed items.
If you have lost packages than you must file a claim directly with USPS, this is not the responsibility of Substance of Divine.
As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.
Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.
If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.
